PRESENTATION SKILLS

Program Overview/ Business Needs

Every employee needs to be able to express organizational goals, objectives and ideas in a way that informs, persuades or energizes a group to action. All employees are expected to provide ideas and strategies that will impact the Organization’s bottom line. Effective presentation skills will contribute to the efforts.

OUTCOMES OF THE PROCESS

This program is designed to build confidence through practice of presentations geared to a variety of audiences including agents, clients, customers, public entities, and internal management. The program will build skills in probing and questioning techniques to uncover customer/audience needs, handle objections and reach agreement. Key steps in preparing for a presentation of the Organization’s products and services will be enhanced.

LEARNING OBJECTIVES

At the end of this course, participants will be able to:

Enhance self-confidence to speak in front of groups
(e.g. control nervousness, reduce anxiety)
Identify and work on inhibitors to presentation effectiveness
(e.g. asking questions, listening techniques, articulating customer concerns, verbal and non-verbal language, etc.)
Structuring presentations or discussions to achieve desired outcome
(e.g. retaining accounts, solving customer problems, and selling a service plan, etc.)

CONCEPTUAL DESIGN

This course provides hands-on instruction and offers an array of components necessary to present ideas with both large and small audiences. It provide techniques to overcome the fear of speaking in front of groups and provides immediate and absolute feedback through videotaped presentations so the participant is able to improve skills after the workshop has ended.

AUDIENCE

Individual employees from a cross section of the Organization or intact work teams who are especially interested in team presentations.

PREREQUISITE

Participants may be more willing to practice the concepts when they are preparing for an upcoming presentation. However, general interest in personal development of presentation skills is also welcomed.