INTERPERSONAL COMMUNICATIONS

Program Overview/ Business Needs

In every organization a primary responsibility of all employees is to have the ability to communicate effectively among all levels. This primary responsibility begins with self. Each individual employee then must take the reins in developing skills for directing the communication process and for understanding the whole message, not just the words that are being expressed. The result of this effort will be increased productivity which impact the Organization’s bottom line. It will also improve the relationships among fellow employees. Finally, skills learned through this process will increase the employee’s ability to provide excellent customer services to the Organization’s client population.

OUTCOMES OF THE PROCESS

This process is designed for either intact work groups or for a cross section of employees who are improving individual techniques of communication. The intact work groups may need to focus on strategies for handling real or perceived conflicts that interrupt the communication cycle as a way to improve relationships and increase departmental results. Participants learn what effect their communication style has on their fellow workers and how to manage their communication approach for better results and for improved relationships.

LEARNING OBJECTIVES

At the end of this course, participants will be able to:

Understand the roles and responsibilities employees have as communicators
Assess communication styles and learn skills to maintain an openness in a communication relationship
Identify the characteristics of effective communication
Learn how to communicate with difficult people using effective problem-solving strategies
Demonstrate through role play an ability to use communication skills that will foster two-way communication

CONCEPTUAL DESIGN

This course introduces individuals and teams to the definition, process, concept, skills, techniques and practice of communicating more effectively in all organizational circles. It provides a framework to assess one’s own interpersonal communicating style in a non-threatening way and then begin to assess and understand the style of others who may communicate differently from ourselves. Managing those differences can improve productivity, results and increase morale among staff members.