PEER COACHING & FEEDBACK
PROGRAM OVERVIEW/ BUSINESS NEEDS
As a results of increased technology, relentless competition, changing jobs and job processes, and the need to provide better and more complex products and services, organizations need to quickly adapt their culture to continue to achieve business results. Reliance on teams is an organizational culture change that is becoming common practice and requires more peer to peer communication than in previous manager-employee relationships. As a results, peer coaching and feedback, as part of the communication process, becomes critical to a team’s effectiveness in achieving business goals.
OUTCOMES OF THE PROCESS
This process is designed for intact work groups who have formed for a specific purpose and have set clear goals and objectives. Participants learn to give feedback on individual performance and to provide feedback on the group’s progress toward team goals. The process also addresses the effectiveness of the business practices used by the individual team members and as a group in achieving goals.
LEARNING OBJECTIVES
At the end of this course, participants will be able to:
- Explain the new performance culture for teams and peers and its integration to their organization’s mission, strategic goals and value set.
- Define the Peer Feedback Process.
- Practice effective coaching techniques and skills needed to give and receive feedback.
CONCEPTUAL DESIGN
This course introduces team members to the concept, process, skills, techniques, and practice of assessing team progress and individual performance on the team. The in-class focus is on the need to add “coaching” skills as part of everyday job routines and to learn the skills of the feedback process. This process is an informal, yet structured one. The information shared will not be part of the formal Performance Management process, yet will be used to develop team performance. The feedback given however, will incorporate the Organization’s mission, strategic direction, and value set.
AUDIENCE
Teams and team members who are just forming or more mature teams.
PREREQUISITE
In order to go through this process, teams should have established team goals in place and/or individual goals set against the team’s goals. Additionally, the “assessment tool” that will be used for the team and/or individual assessment, needs to be prepared and team members need to complete prior to the session. Debriefing and action plans from the results of the assessment tool(s) will take place during the session.
LENGTH
12.0 hours (approximately 1.5 days with additional feedback sessions to the individual groups)
SUGGESTED CLASS SIZE
Suggested number between 6 and up to 20 participants
INSTRUCTIONAL APPROACH
Short lectures, discussions and facilitated learning activities
FOLLOW UP TO CLASS
After the assessment and feedback have been completed, the team will be expected to schedule periodic (quarterly, bi-annually) team meetings for the sole purpose of assessing and providing team progress and individual performance of team members.
