EFFECTIVELY LEADING PEOPLE
PROGRAM OVERVIEW/ BUSINESS NEEDS
Managers and supervisors in any organization need to know how to lead people. Given that reality, managers and supervisors need to understand their positional role in the new millennium in order to succeed; how to communicate and build relationships with a variety of people and circumstances; how and why to set performance expectations and standards, provide feedback on the performance and then provide an evaluative summary of results against those expectations; determine how to motivate staff within the existing organization’s culture; learn how to manage within the law; and effectively manage those employees who choose to work outside the rules set forth by the organization.
OUTCOMES OF THE PROCESS
The purpose of this format is to provide managers and supervisors insight and reinforcement of leadership skills and abilities. It also provides alternative enhancements to existing skills that are not as effective or that might be counter productive toward increasing staff performance and morale.
LEARNING OBJECTIVES
At the end of this course, participants will be able to:
- Identify and understand management issues of the twenty first century which include Management Role Clarification, Diversity, Customer Service, and Systems Thinking that will impact the organization.
- Identify the skills and responsibilities required of an effective leader.
- Identify key communication approaches that promote teamwork, encourage participation and result in departmental goals and objective being met.
- Determine the motivational factors and approaches which will elicit increased productivity and staff morale.
- Evaluate staff performance based on established job standards and practices.
- Learn to manage within the law.
CONCEPTUAL DESIGN
This course provides managers and supervisors the tools and skill development for effectively leading people. The process incorporates an understanding and discussion of the organization’s culture for leading staff appropriately. It is critical that situations and examples from the organization be used to bring the concepts and skill building activities from a conceptual to a practical level.
LENGTH
4 full day sessions or 8 half-day sessions
SUGGESTED CLASS SIZE
Between 12 and 20 participants
INSTRUCTIONal APPROACH
Short lectures, discussion and facilitated learning activities
FOLLOWUP TO CLASS
Critical to have managerial support from the participants manager to provide discussion, reinforcement, and the opportunity for the participant to practice the skills learned back in the department work setting.
